Operations / 08 of 15
NPS Systems
Collect case studies, testimonials and real fact & figures about your service
How it runs
Trigger
Milestone hit, or run on demand
Step 01
Send the survey
Step 02
Score returned
Routes — 3 ways
- Promoters: case-study ask
- Passives: feedback capture
- Detractors: alert the owner
Promoter to case study, detractor to churn risk
What it is
Surveys that fire at milestones or on demand, then route by score: promoters into a testimonial sequence, detractors into an immediate alert to whoever owns the account.
You need this if case studies get gathered in a scramble whenever marketing needs one, asking for proof months after the client was most delighted and getting the vague version.
If you already survey, the gap is almost certainly the routing.
A score that doesn't trigger anything is a number in a spreadsheet, not a system.
The actual build
What it does for you
The testimonial gets asked for at peak goodwill
which is the difference between a real number and "they were great to work with".
Unhappy clients reach a named owner immediately, while there's still an account to save
A running library of attributed results builds up
so sales stops writing proof from memory.
Built and running
School of Bots
LiveNPS scoring at all key milestones plus a testimonial collection sequence, fireable on demand from the dashboard. Anissa lists it alongside weekly Slack touchpoints and per-client ROI tracking as part of the early-warning retention system covering the first 90 days.
Want this one built into your business?
Thirty minutes, no deck. We map what you run today and tell you what it would take.